Which of the Following Is Consistently Cited by Customers as One

question 50

Multiple Choice

Which of the following is consistently cited by customers as one of the primary reasons they stopped buying from a company?

• A) Poor location of the store
• B) Poor service
• C) High prices
• D) Poor product quality
• E) Lack of choices

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Definitions:

Situations

Instances or sets of circumstances that occur or are perceived by individuals, often influencing their behavior and decisions.

Actions

The process of doing something in order to achieve a goal or perform a task.

Cognitive Dissonance

The unease in one's mind resulting from holding multiple inconsistent beliefs, ideas, or values concurrently.

Self-Esteem

Someone's self-assessed value, including their beliefs and emotions about who they are.