If a Salesperson Notices a Billing Error in an Order

question 67

Multiple Choice

If a salesperson notices a billing error in an order, he or she should:

• A) wait until the customer notices it.
• B) correct billing problems without being prompted by the customer.
• C) let the finance team take a call on it.
• D) leave it to the senior management to decide whether or not to rectify it.
• E) inquire about the severity of the error and act accordingly.

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Definitions:

Foreclosure

A legal process by which a lender attempts to recover the balance of a loan from a borrower who has stopped making payments by forcing the sale of the asset used as the collateral for the loan.

Mortgage

A legal agreement by which a bank or creditor lends money at interest in exchange for taking title of the debtor's property, with the condition that the conveyance of title becomes void upon the payment of the debt.

Innocent Misrepresentation

A false statement made by someone who believes it to be true, leading to a contractual agreement that can be voided.

Remedies

Legal means for enforcing a right or redressing a wrong, including monetary damages and specific performance.