In the Context of Service Enthusiasm, a Salesperson Must

question 55

Multiple Choice

In the context of service enthusiasm, a salesperson must:

• A) make it easy for his or her customers to discuss problems or complaints.
• B) not concern himself or herself with the customer once a sale is made.
• C) use cold canvassing for customer prospecting.
• D) always advise a customer to talk directly to the after-sales support for any assistance.
• E) apply the practices of the traditional sales process

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Definitions:

Cognitive Triangle

A concept in cognitive-behavioral therapy that illustrates the interconnection between an individual's thoughts, emotions, and behaviors.

Future

The time or a period of time following the moment of speaking or writing; time regarded as still to come.

Cognitive Schema

Mental structures that represent certain aspects of the world and influence understanding, perception, and memory.