The Three Dimensions of Customer Service Are

question 23

Multiple Choice

The three dimensions of customer service are:

• A) communication, product quality, and diligence.
• B) product quality, feedback, and service motivation.
• C) communication, resilience, and service motivation.
• D) product quality, customer experience, and communication.
• E) diligence, communication, and customer experience.

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Definitions:

Self-efficacy

The belief in one’s own ability to succeed in specific situations or accomplish a task.

Emotional Arousal

Pertains to the condition of being emotionally stimulated or excited, which can impact individuals' decision-making processes and behaviors.

Self-efficacy Theory

posits that individuals' belief in their ability to perform tasks influences their motivation and performance, underlining the importance of self-confidence in achieving success.

Capable

Having the ability, fitness, or quality necessary to do or achieve a specified thing.