Salespeople Who Force Themselves to Smile at Customers All Day

question 165

Multiple Choice

Salespeople who force themselves to smile at customers all day may actually end up feeling relatively happy. This effect can be best explained by ____.

• A)the facial feedback hypothesis
• B)excitation transfer theory
• C)the Yerkes-Dodson law
• D)catharsis theory

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Definitions:

Anxiety

A feeling of worry, nervousness, or unease about something with an uncertain outcome, often reflecting a concern about future events.

Behaviourist

A psychologist who studies behavioral responses in individuals, often emphasizing the effects of external stimuli over internal psychological processes.

Maze Learning

A process of acquiring knowledge or skill in which an individual learns to complete a maze, often used as a test in psychological experiments on learning and memory.

Behaviourist View

A perspective in psychology that focuses on observable behaviors and regards any internal thought processes as ultimately unimportant or irrelevant.