Genie Is Considering Using Various Evaluation Techniques to Help Her

question 9

Multiple Choice

Genie is considering using various evaluation techniques to help her hire a new employee. In trying to choose between general assessments of attributes versus job-specific tests, she should be aware that

• A) general assessments are more effective predictors of future work success.
• B) job-specific tests lack the predictive validity of other instruments.
• C) potential applicants see job-specific tests as most fair.
• D) each assessment has significant weaknesses.

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Definitions:

Mastery And Purpose

The intrinsic motivation that comes from the desire to develop competence in a specific area and pursue meaningful goals.

Empowerment

Providing individuals or groups with the authority, means, and confidence to make decisions and take actions that affect their work or life conditions.

Customer Service

The assistance and support provided by a company to those people who buy or use its products or services.

Delight The Customer

The concept of exceeding customer expectations to create an exceptionally positive experience.