While Conducting Business with a Customer from Italy, Zoe Was

question 91

Multiple Choice

While conducting business with a customer from Italy, Zoe was careful to speak slowly and clearly, using short sentences and familiar words. However, she noticed that the customer had a glazed expression and did not understand her. Zoe should

• A)repeat what she has said in a louder voice.
• B)graciously accept the blame for not making her meaning clear.
• C)end the conversation until an interpreter can be found.
• D)require the Italian businessperson to restate the message in simple words.

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Definitions:

Sympathetic Activation

The part of the nervous system that increases alertness, mobilizes energy, and prepares the body for action.

Parasympathetic Activation

The engagement of the parasympathetic nervous system, leading to physiological states associated with rest and digestion.

Introspective Data

Information derived from personal observation of one's own thoughts, emotions, or sensations.

Internal Phenomena

Internal phenomena pertain to experiences or processes occurring within an individual's mind or body, often not observable by others.