One Technique That Improves Business Writing Is the Use of Empathy

question 87

Multiple Choice

One technique that improves business writing is the use of empathy. Empathy refers to

• A)using inclusive language to eliminate bias.
• B)putting yourself in the receiver's shoes to adapt the message to the receiver's needs.
• C)appealing to the audience by using a sender focus.
• D)formatting documents to meet business standards.

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Definitions:

Persuasive Message

Communication intended to influence the attitudes, beliefs, or behaviors of the recipient.

Direct Format

Involves presenting information straightforwardly and clearly without unnecessary embellishments or details.

Sales Messages

Communications crafted to persuade potential customers to purchase a product or service, focusing on benefits and value.

Explicit Request

A direct and clear instruction or plea for someone to perform an action or provide information without ambiguity.