Which of the Following Statements About Instant Messaging in the Workplace

question 54

Multiple Choice

Which of the following statements about instant messaging in the workplace is most accurate?

• A)Although companies have found instant messaging to be a valuable tool for employees to communicate with one another, they have been hesitant to use instant messaging for customer service.
• B)Unlike text messaging, instant messaging is not subject to discovery in lawsuits.
• C)Instant messaging allows people to share information immediately and make decisions quickly.
• D)Instant messaging decreases presence functionality.

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Definitions:

Schemas

Cognitive structures that organize knowledge and guide information processing, based on themes or subjects.

Concepts

Cognitive groupings of similar objects, events, people, or ideas.

Three Mountains Task

A cognitive development test designed by Jean Piaget to assess a child's ability to comprehend and view different perspectives, showcasing the development of spatial awareness and egocentrism.

Egocentrism

The psychological condition where a person is unable to differentiate between the self and other people, leading to difficulty in understanding perspectives other than one's own.