In Responding Positively to a Claim, Begin the Message with

question 95

Multiple Choice

In responding positively to a claim, begin the message with

• A)information promoting other products.
• B)the good news that you are complying with the customer's request.
• C)an explanation of the reasons the request is granted.
• D)a reminder of the problem.

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Definitions:

Infertile

refers to the inability to conceive after one year of unprotected intercourse.

Hormone Replacement Therapy

A medical treatment in which hormones, typically estrogen and progesterone, are given to alleviate symptoms associated with menopause.

Side Effects

Unintended and possibly harmful effects of a drug or treatment.

Stress Incontinence

The involuntary leakage of urine due to pressure exerted on the bladder by coughing, sneezing, laughing, or physical activity.