When Service Is Involved in a Claim, You Should

question 27

Multiple Choice

When service is involved in a claim, you should

• A)demand a full refund of the service fee and a repeat service call.
• B)avoid naming the service representatives involved or otherwise identifying responsible company employees.
• C)cite names of individuals spoken to and dates of calls.
• D)enclose a photograph of yourself crying or suffering other severe emotional distress because of the poor service.

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Definitions:

Evidence-Based Practices

Refers to healthcare interventions, strategies, and decision-making processes that are grounded in the best available scientific evidence to optimize patient outcomes.

Acute Conditions

Conditions that develop quickly, have severe symptoms, and are often of short duration.

Third Party Payers

Entities (other than the patient or healthcare provider) responsible for paying the costs of healthcare services, often including insurance companies, government programs, or employers.

Health Care

The maintenance or improvement of health through the prevention, diagnosis, treatment, recovery, or cure of disease, injury, and other physical and mental impairments in people.