When Service Is Involved in a Claim, You Should

question 27

Multiple Choice

When service is involved in a claim, you should

• A)demand a full refund of the service fee and a repeat service call.
• B)avoid naming the service representatives involved or otherwise identifying responsible company employees.
• C)cite names of individuals spoken to and dates of calls.
• D)enclose a photograph of yourself crying or suffering other severe emotional distress because of the poor service.

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Definitions:

K-12

Education from kindergarten through 12th grade, encompassing primary and secondary education in the United States.

Educational System

A structured and formal process designed for the teaching and learning of knowledge and skills.

Alimony

Payments made to a spouse or ex-spouse under a separation or divorce agreement, potentially deductible for the payer and taxable for the recipient.

Former Spouse

An individual who was previously married to another individual but is now legally divorced or separated.