You Will Use the Direct Strategy for Your Message When

question 91

Multiple Choice

You will use the direct strategy for your message when the bad news is not damaging, when the receiver might overlook the bad news, when directness is preferred, and when

• A)the bad news threatens the customer relationship.
• B)the bad news is unexpected.
• C)firmness is necessary.
• D)the bad news will provoke a hostile reaction.

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Definitions:

Aggression

A pattern of behavior aimed at harming or hurting others, either physically or psychologically.

Privilege

A special right, advantage, or immunity granted or available only to a particular person or group of people.

Elder Abuse

A form of mistreatment that leads to harm or distress of an older person, often occurring in domestic settings.

Binge Drinking

The consumption of an excessive amount of alcohol in a short period of time, often leading to acute intoxication.