The Indirect Strategy Works Best When the Bad News Is

question 82

Multiple Choice

The indirect strategy works best when the bad news is personally upsetting, when the news will prompt a hostile reaction, and when

• A)the message arrives unexpectedly.
• B)firmness is necessary.
• C)the receiver may overlook the bad news.
• D)the bad news is not damaging.

Recognize the legal requirements and prohibitions in consumer product and service marketing, including funeral services.

Identify the scope and limitations of the Federal Trade Commission (FTC) in regulating misleading advertisements and practices.

Understand the rights of businesses and individuals under investigation or penalized by the FTC.

Grasp the protection measures for consumers against unfair or deceptive practices across industries.

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Definitions:

Yerkes-Dodson Law

Law stating that when tasks are simple, a higher level of arousal leads to better performance; when tasks are difficult, lower levels of arousal lead to better performance.

Need for Achievement

A psychological trait that drives individuals to succeed in their goals, often pushing them to overcome challenges and achieve high standards.

Physical Activity

Physical activity refers to any bodily movement produced by skeletal muscles that requires energy expenditure, including activities undertaken while working, playing, carrying out household chores, traveling, and engaging in recreational pursuits.

Attention

The cognitive process of selectively concentrating on one aspect of the environment while ignoring other stimuli.