Which Statement Best Demonstrates the Use of Positive Wording

question 64

Multiple Choice

Which statement best demonstrates the use of positive wording?

• A)Your request for an extended warranty has been rejected because we cannot find replacement parts for your specific product.
• B)Unfortunately, we are unable to extend the warranty.
• C)Although the warranty will not be extended, we are happy to replace your item with a similar product at no charge.
• D)We regret to inform you that your request for an extended warranty has been denied.

---

Definitions:

Jane Addams

An American social reformer and pacifist, co-founder of Chicago's Hull House, and the first American woman to receive the Nobel Peace Prize.

Julia Lathrop

An American social reformer in the early 20th century, recognized for her work in child welfare and as the first woman to head a federal agency in the United States.

Economic Depression

A prolonged period of severe economic downturn characterized by significant decline in economic activity, high unemployment, and deflation.

Rerum Novarum

An encyclical issued by Pope Leo XIII in 1891, addressing the condition of the working classes and promoting workers' rights.