Which of the Following Best Presents the Bad News in a Message

question 89

Multiple Choice

Which of the following best presents the bad news in a message refusing a customer's claim?

• A)We are sorry that we cannot give you a full refund for your DVD player.
• B)Because you damaged the DVD player by trying to repair it yourself, we are unable to give you a full refund.
• C)The damage to your DVD player is not covered by the warranty, as explained in the enclosed copy of the warranty that came with your DVD player.
• D)Although a full refund cannot be issued, we would be happy to repair your DVD player for a nominal fee.

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Definitions:

Charitable Gift Annuity

A financial arrangement in which an individual donates assets to a charity in exchange for a fixed income stream for a specified term or for life.

Gifts-In-Kind

Non-monetary items of tangible personal property or services provided to an organization as donations.

Corporate Giving

financial or in-kind contributions made by companies to non-profit organizations or communities to support social, environmental, or cultural projects.

Altruism

The principle or practice of concern for the welfare of others, often manifested through selfless acts or donations.