Which of the Following Best Presents the Bad News in a Message

question 89

Multiple Choice

Which of the following best presents the bad news in a message refusing a customer's claim?

• A)We are sorry that we cannot give you a full refund for your DVD player.
• B)Because you damaged the DVD player by trying to repair it yourself, we are unable to give you a full refund.
• C)The damage to your DVD player is not covered by the warranty, as explained in the enclosed copy of the warranty that came with your DVD player.
• D)Although a full refund cannot be issued, we would be happy to repair your DVD player for a nominal fee.

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Definitions:

Minimally Conscious State (MCS)

Condition in which a person can display some rudimentary behaviors, such as smiling or uttering a few words, but is otherwise not conscious.

Common Ancestor

The latest common ancestor shared by all beings within a specific group.

Darwin's Theory

A scientific theory of biological evolution that explains how species evolve over time through natural selection.

Memes

Cultural elements or concepts that are transmitted by repetition and imitation from one mind to another through writing, speech, gestures, rituals, or other imitable phenomena.