In Responding Positively to a Claim, Begin the Message with

question 95

Multiple Choice

In responding positively to a claim, begin the message with

• A)information promoting other products.
• B)the good news that you are complying with the customer's request.
• C)an explanation of the reasons the request is granted.
• D)a reminder of the problem.

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Definitions:

Internal Validity

Refers to how well a study is conducted, specifically whether it establishes a causal relationship between variables.

Causal Relationship

A connection between variables where a change in one directly influences the change in another.

Length Of Test

The duration or number of items that constitute a test, influencing factors such as assessment fatigue and comprehensiveness of evaluation.

Horizontal Axis

In a graph or chart, the x-axis running left to right and typically used to represent the independent variable or time period.