In Responding Positively to a Claim, Begin the Message with

question 95

Multiple Choice

In responding positively to a claim, begin the message with

• A)information promoting other products.
• B)the good news that you are complying with the customer's request.
• C)an explanation of the reasons the request is granted.
• D)a reminder of the problem.

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Definitions:

Quality of Service

A measure of the overall performance and the satisfaction level provided by a service, usually evaluated based on factors like reliability, efficiency, and responsiveness.

Task Completion

The process of finishing a given task or assignment, often within a specified timeframe.

Work Group

A group of individuals working towards a common goal, typically within an organizational setting.

Occupational Excellence

Achieving the highest standards of professional performance and ethical conduct within a particular occupation.