You Will Use the Direct Strategy for Your Message When

question 91

Multiple Choice

You will use the direct strategy for your message when the bad news is not damaging, when the receiver might overlook the bad news, when directness is preferred, and when

• A)the bad news threatens the customer relationship.
• B)the bad news is unexpected.
• C)firmness is necessary.
• D)the bad news will provoke a hostile reaction.

---

Definitions:

Independent Variable

A variable that is manipulated or changed in an experiment to test its effects on dependent variables.

Scatterplot

A graphical representation using dots to show the relationship or correlation between two variables.

Perfect Correlation

A relationship between two variables where one variable can be perfectly predicted from the other.

Correlation Coefficient

A numerical measure that indicates the strength and direction of a linear relationship between two quantitative variables.