Persuasive ____________________ Messages, Also Called Complaint Messages, Are Used to Complain

question 70

Short Answer

Persuasive ____________________ messages, also called complaint messages, are used to complain about damaged products, mistaken billing, inaccurate shipments, warranty problems, limited return policies, insurance snafus, faulty merchandise, and other problems.

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Definitions:

Physical Working Conditions

The environmental and physical factors of a workplace that affect the health, safety, comfort, and performance of workers.

Work-family Conflict

A form of tension occurring when the demands of work and family roles are incompatible in some respect, leading to conflict.

Decreased Performance

A decline in the efficiency, effectiveness, or quality of work produced by an individual or organization.

Increased Absenteeism

A noticeable rise in the frequency of absence from work or duties without valid reason.