As Chairperson of a Customer Service Task Force, You Must

question 51

Multiple Choice

As chairperson of a customer service task force, you must update management on your team's progress. What kind of report will you write?

• A)Justification/recommendation report
• B)Trip report
• C)Progress report
• D)Feasibility report

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Definitions:

Conclusions

are final parts of documents, presentations, or research that summarize the information presented, reinforce the main points, and often provide recommendations or a call to action.

Recommendations

Advice or suggestions offered concerning prudent future actions, typically based on experience or knowledge.

Competitive Bids

Offers made by businesses or individuals in an attempt to win a contract, often through a formal bidding process, where the most appealing bid in terms of price, quality, and terms usually wins.

RFP

Request for Proposal; a document that solicits proposal, often made through a bidding process, by an agency or company interested in procurement of a commodity, service, or valuable asset.