The Benefits of Voice Mail Include Eliminating Unnecessary Chit Chat

question 43

Multiple Choice

The benefits of voice mail include eliminating unnecessary chit chat, telephone tag, inaccurate messages, and

• A)time zone barriers.
• B)the need for written messages.
• C)the necessity of a cordial, friendly greeting.
• D)prompt responses.

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Definitions:

Customer Service Department

A division of a business that handles customer inquiries, complaints, and provides assistance with products or services.

Customer G

This does not represent a widely recognized key term in a generic context, so it is not applicable for a general definition.

Time-Driven Activity-Based Costing

An approach to Activity-Based Costing that uses time as the main driver for allocating overhead costs to products or services.

Customer Cost Analysis

An evaluation method that determines the total cost of acquiring, servicing, and retaining a customer.