Write an Improved Opening Sentence  to the Following  Adjustment Letter

question 137

Essay

Write an improved opening sentence  to the following  adjustment letter responding to a claim.
We are extremely saddened to learn of the unfortunate failure of your TravelerXtra smartphone, and we apologize for any inconvenience it has caused you. Although company policy typically prevents us from offering a total replacement at no cost to you for defective products, we'll make an exception in your case. Therefore, we have enclosed a voucher for a new TravelerXtra smartphone that you can take to our store nearest you.

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Definitions:

Materials Ledger

A record keeping system that tracks the quantities and costs of raw materials used and on hand in the manufacturing process.

General Ledger

A complete record of all financial transactions over the life of a company, serving as the primary source of information for the financial statements.

Receiving Report

A document usually prepared by the receiving department detailing the goods received by a business, which is then used to verify invoices before payment.

Period Costs

Expenses that are not directly tied to the production of goods or services and are expensed within the period they occur.