Write an Improved Opening Sentence  for the Following Claim Letter

question 136

Essay

Write an improved opening sentence  for the following claim letter  requesting an exchange of a smartphone still under warranty.
My TravelerXtra smartphone was purchased from your online store on September 15, 2014, for your attractive price of $228.88 plus $24.48 shipping and handling with no service contract required. I have used my TravelerXtra for business texting, e-mailing, and phoning ever since, which was exactly what I needed it to do. Yesterday my TravelerXtra shut itself down out of the blue, and I can't use it for anything. Now I'm without a business tool and over $250, which makes me feel ripped off because I received only one month of service from this phone. When I tried to exchange it at one of your land-based stores, the clerk told me, "No way, dude. You buy online, you fly online." Now what?

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Definitions:

Content Theories

Theories that explain the specific factors motivating individuals at work, focusing on the content of what motivates individuals.

Abraham Maslow

An American psychologist best known for creating Maslow's hierarchy of needs, a theory of psychological health predicated on fulfilling innate human needs.

Clayton Alderfer

An American psychologist known for developing the ERG theory, which categorizes human needs into existence, relatedness, and growth categories.

David McClelland

A psychologist known for developing the theory of needs, which includes the needs for achievement, power, and affiliation, influencing the understanding of motivation.