Write an Improved Opening Sentence  for the Following Claim Letter

question 136

Essay

Write an improved opening sentence  for the following claim letter  requesting an exchange of a smartphone still under warranty.
My TravelerXtra smartphone was purchased from your online store on September 15, 2014, for your attractive price of $228.88 plus $24.48 shipping and handling with no service contract required. I have used my TravelerXtra for business texting, e-mailing, and phoning ever since, which was exactly what I needed it to do. Yesterday my TravelerXtra shut itself down out of the blue, and I can't use it for anything. Now I'm without a business tool and over $250, which makes me feel ripped off because I received only one month of service from this phone. When I tried to exchange it at one of your land-based stores, the clerk told me, "No way, dude. You buy online, you fly online." Now what?

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Definitions:

Communicating

The process of conveying information, ideas, or feelings between individuals or groups, employing various means such as verbal, nonverbal, or written methods.

Semantic Barriers

Obstacles to communication that occur due to differences in interpretation of words or phrases.

Nonverbal Barriers

Obstacles to effective communication caused by non-linguistic elements such as body language, gestures, and facial expressions that prevent clear understanding.

Responding Barriers

Challenges or obstacles that interfere with the effectiveness of communication responses, such as noise, distractions, or misunderstandings.