Janice Feels Uncomfortable Working Late Hours in Office Every Day

question 53

Multiple Choice

Janice feels uncomfortable working late hours in office every day. She decides to discuss the matter with her boss, Merwyn. Being a recent hire, she is hesitant and nervous to complain so early in her tenure. As she begins to speak, Merwyn notices anxiety and discomfort in her facial expression and body language. Using reflective listening, in response to Janice's concerns, Merwyn should first:

• A)paraphrase Janice's expressed concerns.
• B)clarify Janice's implicit thoughts and feelings.
• C)reflect Janice's core feelings.
• D)affirm contact with Janice.

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Definitions:

Normal Random Variable

A random variable that has a distribution defined by a normal curve, characterized by its mean and variance.

Mean

A measure of central tendency calculated by dividing the sum of all values in a dataset by the number of values.

Standard Normal Random Variable

A normal distribution with a mean of 0 and standard deviation of 1, used as a reference to determine probabilities for normal distributions.

Negative Value

A value less than zero, representing quantities opposite in direction or position to a reference point.