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How Does Civility Affect Workplace Behavior

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How does civility affect workplace behavior?


Definitions:

Salesperson's Response

Refers to how a salesperson reacts or replies to customer inquiries or objections during the selling process.

Qualifying Process

The method of assessing potential customers to determine if they have the need, authority, and financial capacity to purchase a product or service.

Money

A medium of exchange in the form of coins and banknotes; used to facilitate transactions for goods and services.

Selling Process

The series of steps taken by a salesperson from identifying a potential buyer to closing a sale.

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