A Provider of Computer Technical Support That Is Using the Balanced

question 23

Multiple Choice

A provider of computer technical support that is using the balanced scorecard approach to control would look at ____.

• A)the percentage of its employees that have received training during the last year
• B)customer defections
• C)its cash flow
• D)percentage of computer owners that requested support more than five times in a month
• E)all of these and more

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Definitions:

Variable

An element, feature, or factor that is liable to vary or change; often used in mathematical equations or scientific experiments.

Kepler's Conclusions

Pertains to the three major laws derived by Johannes Kepler, describing the motion of planets around the sun.

Symbolize

Refers to the process of representing objects, actions, or ideas through symbols or a symbolic system.

Quantity

The quantity of a physical or abstract entity not typically measured in terms of space.