Heather Is Troubleshooting a Computer at Her Worksite

question 16

Multiple Choice

Heather is troubleshooting a computer at her worksite. She has interviewed the computer's user and is currently trying to reproduce the problem the user described.
Heather is in which step of the troubleshooting process?

• A) Establish a theory of probable cause.
• B) Test the theory to determine a cause.
• C) Verify full system functionality.
• D) Identify the problem.

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Definitions:

Net Operating Income

A financial metric that calculates a company's profit after subtracting operating expenses but before interest and taxes.

Single Product

A business strategy or market condition where a company focuses on and sells only one product.

Absorption Costing

A costing method that includes all manufacturing costs - direct materials, direct labor, and both variable and fixed overhead - in the price of a product.

Net Operating Income

The profit a company makes after deducting operating expenses from gross income, excluding interest and taxes.