Because Customers Are Already Upset,the Language of Adjustment Messages Should

question 114

Multiple Choice

Because customers are already upset,the language of adjustment messages should be particularly ________.

• A)adamant
• B)​sensitive
• C)negative
• D)​vague

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Definitions:

Sensorimotor

A stage in Piaget's theory of cognitive development where infants learn about the world through their movements and sensory impressions.

Concrete Operations

A stage in child development, as per Piaget's theory, where logical thinking develops but is limited to tangible and concrete situations.

Formal Operations

The stage in Piaget's theory of cognitive development where individuals develop the ability to think abstractly, logically, and systematically.

Formal Operational

A stage of cognitive development in which individuals become capable of abstract thinking and logical reasoning.