During Your Service Call at the Residence of a Customer

question 11

Multiple Choice

During your service call at the residence of a customer, you discover you will need a part that you don't currently have.   
What should you do in this case?

• A) Leave and get the part and come back.
• B) Tell the customer to purchase the part and call when she receives it.
• C) Explain the situation and give the customer options on how to order the part and when you will return to complete the repair.
• D) Tell the customer you need the part, do research on the part, and schedule a time to come back and fix the computer.

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Definitions:

Money Supply

The overall level of financial resources available in an economy at a specific period, consisting of cash, coins, and funds in checking and savings accounts.

Chairman

The highest-ranking officer in a board of directors, responsible for leading the board's meetings and strategic direction.

Federal Reserve

The central banking system of the United States, responsible for monetary policy, bank regulation, and the stability of the financial system.

Fed Open Market Committee

The branch of the Federal Reserve responsible for open market operations, including the buying and selling of government securities, to influence the money supply and interest rates.