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Scenario 16.2 Use the Following to Answer the Questions

question 18

Multiple Choice

Scenario 16.2
Use the following to answer the questions.
The State Farm Group includes several companies. Probably the most well-known company in the group is the State Farm Insurance company, the largest auto and home insurer in the United States. State Farm Insurance provides protection for approximately 78 million policies on auto, fire, life, and health services. It is also a leading insurer of homes and autos in Canada. Another company in the State Farm group is the State Farm Bank, which was opened in 2000, beginning State Farm's entry into the financial services field. However, the State Farm Bank is not a traditional bank, in that it has no branch offices and its services are provided through State Farm agents, a call center, the mail, and on the Internet. It currently serves over 1.9 million bank accounts.
Refer to Scenario 16.2. In 2008, Cal Ripken, Jr. and State Farm teamed up to promote State Farm's national teen driver safety program. The marketing division at State Farm produced a one-page document that described the partnership, which was then published in several national newspapers and on the Internet. The document from State Farm is an example of ____, while the publication in the newspapers is an example of ____.

Definitions:

Coping

The process of managing external and internal demands that are perceived as taxing or exceeding the resources of the person.

Normal Development

The typical progression through various cognitive, emotional, and social stages as an individual grows.

Conflicts

Situations or internal states where incompatible objectives, beliefs, or behaviors lead to a state of tension.

Developmental Stages

Represent phases in human growth and development characterized by distinct physical, cognitive, and emotional changes that occur in a predictable sequence.