The Customer Relationship Management Technique That Focuses on Thanking Customers

question 35

Multiple Choice

The customer relationship management technique that focuses on thanking customers for their business to a company exemplifies the trend of _____.

• A)​time savings
• B)personalization
• C)technology
• D)​loyalty

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Definitions:

Grouping Together

The act of forming or assembling into a group or cluster, typically for mutual benefit or a common purpose.

Neither Benefits Nor Harms

A neutral interaction in which one party is neither positively nor negatively affected by the other.

Total Fertility Rate

Expected number of children a woman will bear over the course of a lifetime.

Expected Number

A statistical value representing the average outcome in a series of trials or an estimate based on probability.