Disappointed Customers Will Leave an Organization and Take Their Business

question 5

True/False

Disappointed customers will leave an organization and take their business elsewhere, and poor service is responsible for much of the disappointment experienced by customers.

Recognize the definition and implications of democide.

Comprehend the most prevalent forms of deviance among lawyers and brokerage practitioners.

Understand the reasons behind the weak social control over white-collar deviants.

Distinguish between common and unique aspects of government official and white-collar deviance.

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Definitions:

Nonprogrammed Decisions

Decisions made in response to unique, novel, or ill-structured situations that require creativity and judgment, as opposed to routine or standard procedures.

Routine Decisions

Decisions that are made frequently and with a relatively simple process because they involve situations that have occurred before and have predictable outcomes.

Established Procedure

A set method or protocol that has been officially adopted for conducting activities or accomplishing tasks.

Rational Model

A decision-making model that involves a structured and logical process to arrive at a decision.