To Have All Interactions with a Customer Recorded in One

question 20

Multiple Choice

To have all interactions with a customer recorded in one place and readily accessible to employees on a need-to-know basis when serving customers in marketing, sales, and support activities is called

• A) knowledge management.
• B) channel and systems integration.
• C) database consolidation.
• D) all of the above.

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Definitions:

Organizational Reward System

The mechanisms and structures within an organization designed to recognize and compensate employees for their contributions.

Active Behavior

Engaging in actions that are intentional and purposeful.

360-degree Feedback

A process of self-evaluation and evaluations by a manager, peers, direct reports, and possibly customers.

Self-evaluations

The process by which individuals assess their own performance, strengths, and areas for improvement.