In Customer Service, a Predetermined Dialogue That States How to Respond

question 11

True/False

In customer service, a predetermined dialogue that states how to respond to common problems is called a script.

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Definitions:

Digestive Tract

The series of hollow organs joined in a long, twisting tube from the mouth to the anus, where digestion of food occurs.

Presynaptic Terminals

The ends of axons where neurotransmitters are stored before being released across the synaptic cleft to transmit nerve impulses.

Axons

Long, threadlike extensions of a nerve cell that transmit electrical impulses away from the neuron's cell body.

Sensory Division

Part of the nervous system responsible for receiving and processing sensory information from the environment.