A Study of European Consumers Found That It Takes 12

question 1

True/False

A study of European consumers found that it takes 12 positive experiences to overcome five negative ones,and that the cost of attracting a new customer is five times the cost of keeping an existing one.

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Definitions:

Range Of Motion

The full movement potential of a joint, usually its range of flexion and extension.

Abbreviation

A condensed version of a word or phrase, intended to conserve space or prevent redundant usage.

CRP

C-reactive protein, a substance produced by the liver in response to inflammation, measured in blood tests as an indicator of infection or autoimmune disorders.

Estrogen Hormone Therapy

A treatment involving the use of estrogen hormones to relieve symptoms associated with menopause and to reduce the risk of osteoporosis in postmenopausal women.