Which of the Following Behaviors of Dissatisfied Customers Is the Most

question 71

Multiple Choice

Which of the following behaviors of dissatisfied customers is the most damaging?

• A) negative word of mouth
• B) discontinuing purchasing
• C) repeat purchasing
• D) complaining
• E) taking no action

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Definitions:

Breeder Reactors

Nuclear reactors designed to generate more fissile material than they consume, thereby extending the use of nuclear fuel resources.

Uranium

A heavy radioactive metallic element used primarily as a fuel in nuclear reactors and in the manufacturing of nuclear weapons.

Safety System

A set of components or methods designed to protect people and the environment from potential harm or damage.

Nuclear Power

Energy produced from nuclear reactions, often used for electricity generation in nuclear power plants.