An Organisation Develops a Procedure for Customer Service That Incorporates

question 1

Multiple Choice

An organisation develops a procedure for customer service that incorporates the concept of emotional intelligence.This is an example of which step in the knowledge creation process?

• A) sharing tacit knowledge
• B) creating concepts
• C) building an archetype
• D) cross-levelling of knowledge

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Definitions:

HR Activities

Tasks and functions carried out by the Human Resources department, including recruiting, training, employee relations, and benefits management.

Outsourcing

The practice of hiring third parties to handle tasks traditionally performed within the company, often to save costs or access specialized expertise.

Payroll Administration

The process involved in managing the compensation of employees, including salary disbursement, tax withholding, and record-keeping.

Benefits Administration

This involves managing and overseeing an organization's employee benefits program, including health insurance, retirement plans, and other perks, ensuring compliance and satisfaction.