One of the Best Ways to Better Understand Customer Needs

question 197

True/False

One of the best ways to better understand customer needs and expectations is to ask contact employees.

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Definitions:

Bargaining Positions

The contextual stances parties take in negotiation scenarios influenced by their needs, desires, expectations, and the power balance.

Win-win

describes a situation or outcome where all parties involved benefit or are satisfied with the resolution.

Concessions

Negotiations or compromises made by resolving parties to reach an agreement.

Time Deadlines

Specific, predetermined dates or times by which tasks or projects must be completed.