Benefits of Online Provision of Service in Applications Such as Government

question 12

Multiple Choice

Benefits of online provision of service in applications such as government agencies include:

• A)being able to focus on customers with difficult problems.
• B)reducing the volume of calls and emails.
• C)both of the above.

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Definitions:

Racial Identity

An individual's sense of belonging to a particular racial group and the significance and meaning they attach to this racial affiliation.

Self-esteem

A person's overall sense of self-worth or personal value, which can impact numerous aspects of their life including motivation, behavior, and emotional well-being.

African Americans

A term referring to citizens or residents of the United States who have total or significant partial ancestry from any of the black racial groups of Africa.

Hispanics

Individuals and cultures that originate from Spanish-speaking countries, particularly from Latin America and Spain.