Most Customers Prefer Impersonal, Self-Service Customer Service Channels

question 22

True/False

Most customers prefer impersonal, self-service customer service channels.

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Definitions:

Aggression

A range of behaviors intended to harm or assert dominance over others, which can be physical, verbal, or nonverbal.

Inborn Features

Traits or characteristics present in an individual from birth, resulting from genetic inheritance.

Parasympathetic Nervous System

Part of the autonomic nervous system responsible for rest and digestion, counterbalancing the sympathetic nervous system's fight or flight response.

Somatic Nervous System

The part of the peripheral nervous system that handles voluntary control of body movements through control of skeletal muscles.