Examlex
There are many technologies that can help deliver customer service.Choose three of the technologies discussed in the chapter.Explain the nature of the technology and its potential advantages and disadvantages in customer service applications.
Arbitration
A method of settling disputes in which a dispute is submitted to a disinterested third party (other than a court), who issues a decision that may or may not be legally binding.
Negotiation
The process of discussing an issue between two or more parties with the goal of reaching a consensus or solving a problem.
ADR
stands for Alternative Dispute Resolution, which encompasses various methods of resolving disputes outside traditional judicial processes, such as arbitration and mediation.
Nonadversarial Process
A method of resolving disputes without engaging in a confrontational or litigious manner.
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