Among the Reasons for the Failure of CRM Programs Are

question 31

Multiple Choice

Among the reasons for the failure of CRM programs are:

• A)lack of software applications needed to support CRM.
• B)lack of buy-in and leadership from top management.
• C)lack of understanding of the requirements of CRM.

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Definitions:

Shareholders

Individuals or entities that own one or more shares of stock in a company, giving them a portion of the company’s ownership and possibly influence over its decisions.

Public Interest

The welfare or well-being of the general public, often considered in the context of government policy and actions.

Exclusive Representation

A situation where a single entity, such as a union, is authorized to represent and negotiate on behalf of all employees in a particular bargaining unit.

Majority Support

The condition where more than half of a group or constituency expresses approval or endorsement of a proposition or representative.