Which of the Following Is NOT a Method for Customer

question 61

Multiple Choice

Which of the following is NOT a method for customer service data collection?

• A) Customer surveys.
• B) Internal surveys.
• C) Customer visits.
• D) Complaint analysis.

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Definitions:

Central Tendency

A statistical measure that identifies a single value as representative of an entire distribution, such as the mean, median, or mode.

Numerical Information

Data that is expressed or can be expressed in numbers, playing a critical role in analysis, measurement, and quantitative studies.

Statistics

The science of collecting, analyzing, interpreting, and presenting data.

Mathematics

The abstract science of number, quantity, and space, either as abstract concepts (pure mathematics) or as applied to other disciplines such as physics and engineering (applied mathematics).