A Customer Wants to Configure Their Call Center for Emergencies

question 8

Multiple Choice

A customer wants to configure their call center for emergencies. Which action would you advise the call center supervisor to use to configure an alternate call path in case of a disaster?

• A) Set of a feature access code that detects a power outage and reroutes calls automatically
• B) Set a vector directory number with a collect-type variable.
• C) Set a value variable and change the value assigned using a feature access code.
• D) Set a trunk group and change the trunk number using a variable.

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Definitions:

Valid Probability

A numerical value representing the likelihood of an event, where the probability is between 0 and 1, inclusive.

Poisson Random Variable

Represents a statistical measure that models the number of times an event happens in a fixed interval of time or space when these events occur with a known constant mean rate independently of the time since the last event.

Standard Deviation

A measure of the amount of variation or dispersion in a set of values, calculated as the square root of variance.

Discrete Random Variable

A type of random variable that can take on a countable number of distinct values, often used to model scenarios where outcomes are countable.