Agents/supervisors Want to Have the Ability to Login/logout of Splits/skills

question 9

Multiple Choice

Agents/supervisors want to have the ability to login/logout of splits/skills, change their work mode, and perform service observing. What is used to facilitate this ability?

• A) Dial Access Plans
• B) Feature Access Codes (FACs)
• C) Skill Assignment
• D) Business Advocate (BA)

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Definitions:

Francs

A currency unit formerly used in France and some other countries, and still used in some territories.

Consumption

The process of using goods and services to satisfy wants or needs.

Revealed Preferences

An economic theory that infers preferences of consumers by observing choices made under budget constraints, instead of through direct inquiry of preferences.

Francs

Currency units formerly used in France and currently used in some countries of the Francophone world, including Switzerland and some African countries.