Which Two Benefits to a Call Center Does the Call

question 44

Multiple Choice

Which two benefits to a Call Center does the Call Vectoring feature provide? (Choose two.)

• A) the customized handling of incoming calls via programmed commands
• B) the ability for supervisors to monitor an agent's Automatic Call Distribution (ACD) calls
• C) the ability for an agent to answer multiple Automatic Call Distribution (ACD) calls
• D) the conditional call treatment or routing based on parameters such as time of day, day of week, holidays, etc.
• E) the ability to change the skills assigned to an agent

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Definitions:

Dash Valve

A control valve, typically found in air brake systems of trucks, used to apply and release brakes.

Actuate

To cause a mechanical system or device to operate.

Air Tanks

Reservoirs used in pneumatic systems of vehicles, especially in air brake systems, to store compressed air needed for the operation of brakes and other components.