A Customer Wants to Evaluate Call Center Elite/Communication Manager System

question 41

Multiple Choice

A customer wants to evaluate Call Center Elite/Communication Manager system performance to observe usage trends and recommend updates or corrective actions. Which object should the customer check to evaluate the system performance?

• A) System files
• B) Trace files
• C) Log files
• D) Traffic reports

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Definitions:

Fixed Budget

A budget that remains constant, regardless of changes in business activity levels, revenues, or expenses.

Allocates

The process of distributing resources or tasks among people or places, typically according to a plan.

Fixed Amount

A specific, unchanging quantity or sum, often relating to financial transactions, salaries, or budgets.

Rules

Established guidelines, principles, or regulations designed to govern behavior or procedures within a specific context or organization.