A Call Center Operations Manager Wants Agents to Manually Enter

question 15

Multiple Choice

A call center operations manager wants agents to manually enter a code to identify the reason for being in auxiliary (AUX) work status. Which feature must be activated on the system-parameters customer-options to allow this?

• A) AUX State Codes
• B) Authorization Codes
• C) Call Work Codes
• D) Reason Codes

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Definitions:

Debts

Money that is owed or due, typically resulting from borrowing funds or purchasing goods and services on credit.

Taxes

Compulsory financial charges or some other type of levy imposed upon a taxpayer by a governmental organization in order to fund government spending and various public expenditures.

Income Statement

A financial document that reports a company's revenues, expenses, and profit over a specific period, showing its financial performance.

Cash Flow

The total amount of money being transferred into and out of a business, affecting its liquidity, operations, and financial health.