A Company Using Avaya Aura Call Center Elite Is Experiencing

question 28

Multiple Choice

A company using Avaya Aura Call Center Elite is experiencing problems configuring vectors. The vector is not routing calls to a particular queue. Vectors are routing calls to other configured queues correctly. As a part of a good Global Support Services (GSS) methodology, what should the company do next?

• A) Reduce or eliminate the business impact of the vector by testing the vectors.
• B) Identify components where the queue is configured, including the switch, the communication manager, and the programming of the vector, and formulate a hypothesis for testing.
• C) Take corrective action for the vector configuration, by reviewing the current situation and modifying it until the vector queues calls properly.
• D) Determine the frequency and severity of the issue where the vector does not route calls properly.

Understand the role of evidence-based practice in enhancing nursing care quality.

Recognize and execute proper actions based on patient feedback and clinical indicators to address urgent health concerns.

Adapt clinical skills and knowledge to meet the specific needs of patients, recognizing situational constraints.

Analyze and synthesize patient data to inform care plans and nursing diagnoses.

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Definitions:

Negative Reinforcers

Stimuli that, when removed after a particular behavior, increase the likelihood of that behavior being repeated in the future.

Cumulative Recorder

A device used in behavioral psychology to record the frequency of behaviors over time, creating a graphical representation.

Graphic Record

A visual representation of data or information, usually in the form of charts, graphs, or diagrams.

Reinforcement Contingencies

Conditions that determine when reinforcement will be given for a particular behavior, crucial in the process of learning and behavior modification.