To Improve Call Handling and Agent Productivity, You Set Up

question 43

Multiple Choice

To improve call handling and agent productivity, you set up a vector using Look Ahead Interflow to check if the remote site can accept a call, and has an agent available. You only want to interflow calls that are at the top two positions of the queue. Which command would be entered in the vector to accomplish this?

• A) route-to number 9581234 with cov y if interflow-gpos>=2
• B) route-to number 9581234 with cov n if interflow-gpos<2
• C) route-to number 9581234 with cov n if interflow-gpos<=2
• D) route-to number 9581234 with cov y if interflow-gpos=2

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Definitions:

Employer Contributions

Payments made by an employer towards employees' benefits, including retirement plans, health insurance, and other perks.

Defined-Contribution Plan

A retirement plan where both employer and employee contribute to an individual account for the employee, with the final benefit based on the contributions and investment performance.

Profit-Sharing Plan

A retirement plan that gives employees a share in the profits of the company, often vested over time.

Simplified Method

A straightforward calculation approach, often used for determining the taxable portion of annuity payments or retirement benefits.